FAQs
or call us at +92-42-111-462-462
Account
To create your very own Charizma Online Account, follow these simple instructions:
1/ Click on the ‘Sign in’ button on the top right-hand corner of the home page.
2/ Click on the ‘Create an Account’ button.
3/ Fill in the required information.
In the event of a forgotten password, simply:
1/ Click on ‘Forgot Password’ on the Sign in page.
2/ Enter your email address.
3/ Click on the link sent to you in your email address.
4/ Enter your new password.
Order
To order as a guest:
1/ Click on the ‘Shopping Bag’ button and Proceed to Checkout.
2/ Enter all your required shipping and billing information.
3/ Click on ‘’Continue to Payment Method’ and choose your method.
4/ Click on ‘Confirm Order’ and check your email for a Sales Order Summary.
To order with a Charizma account:
1/ Click on the ‘Shopping Bag’ button and Proceed to Checkout.
2/ Enter all your required shipping and billing information
3/ Click on ‘’Continue to Payment Method’ and choose your method.
4/ Click on ‘Complete Order’ and check your email for a Sales Order Summary.
Payment
1/ Cash on Delivery (COD).
2/ Bank Transfer (Visa Debit/Credit, Master Debit/Credit).
If you’ve cancelled or returned the order without any valid reason, the paid amount will be returned with a deduction of 3.8% bank charges.
Please call Customer Care at +92-42-111-462-462 for further details.
Delivery
Charizma reserves the right to cancel an order. Most common reasons include: Item is not available, customer address / contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the issuer.
Security
Exchanges
1/ Item / size has been wrongly delivered and not according to your order.
2/ Product has some manufacturing defect.
Any claims regarding discrepancy in Quantity of articles received shall be entertained only within 24 hours of receiving the Order.
Note: The product must be unused, with all the product tags intact and with the purchase invoice.